Last Updated: September 26, 2026
At AP ESSENCE, we want you to be happy with your purchase. If you are not completely satisfied with your order, please review the policy below.
1. Returns
We accept eligible returns within 14 days of delivery.
To be eligible for a return:
- The product must be unused and unopened.
- Perfumes, fragrances, body care and other sealed products must remain sealed and in their original condition.
- The product must be returned in its original packaging.
- Proof of purchase or order details may be required.
For hygiene and safety reasons, we generally cannot accept returns of products that have been opened, used or have had their protective seal removed, unless the product is faulty or damaged.
2. Non-Returnable Items
The following items may not be eligible for return:
- Opened or used fragrances.
- Products with removed seals or packaging.
- Products damaged after delivery due to customer handling.
- Gift cards or other non-returnable items, where applicable.
3. Damaged or Incorrect Items
If you receive a damaged, defective or incorrect product, please contact us as soon as possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs of the product and packaging.
We will review the issue and, where appropriate, offer a replacement, refund or another suitable resolution.
4. How to Request a Return
Before sending anything back, please contact us at:
Email: Apessenceuk@gmail.com
Phone: +44 7344 625621
Please do not send products back without contacting us first, as this may delay the processing of your return.
5. Return Shipping
Unless the item is faulty, damaged or incorrect, return postage costs may be the responsibility of the customer.
Where a return is required because we sent an incorrect or faulty product, AP ESSENCE will review the situation and provide appropriate return instructions.
6. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will normally be issued to the original payment method.
The time for the refund to appear in your account may vary depending on your bank or payment provider.
7. Partial or No Refund
A refund may be reduced or declined if:
- The product has been used or opened when it should remain sealed.
- The product is returned damaged due to customer handling.
- The original packaging or included items are missing.
- The return does not meet the applicable return requirements.
8. Exchanges
If you would like to exchange an item, please contact us. Exchanges may be subject to product availability and the applicable return conditions.
9. Contact Us
For any questions about returns or refunds, please contact:
AP ESSENCE
Email: Apessenceuk@gmail.com
Phone: +44 7344 625621
Address: United Kingdom
